·               Servers: NT 4.0, 2003, 2000, 2008

·               System Management Server (SMS)

·               Visio 2007 to 2012

·                Office: 97 to 2012

·               Windows: 2000/XP/7 Professional        

 

·               Proprietary applications

 

Software

·      CableXpress (secure messaging system)

·      TATEL (payroll system)

·      GEMS (Human Resources system)

·      Travel Manager (Travel Expense tracking software)

·      CFMS (Financial tracking software)

·      Bid Manager (Foreign Service position software)

·      BPP (Budget planning software)

·      Cisco CatOS Releases 4.x - 6.4

·      BigFix

·      WinMagic

·               Symantec Enterprise Vault

Professional Experience

Convergent Solutions, Inc. Alexanderia,VA

IT Logistician/Network EngineerJuly 2012 – Present

 

·               Designed, configured and implemented switch data networks and power management equipment on Air National Guard bases, using Avaya network devices and APC UPS’s.

·               Provided support on network migration by upgrading their existing data network, such as creating MLT’s, adding and removing VLAN’s, configuring 802.1q trunks, connecting fiber from device to patch panel, replacing defected parts and configuration cleanup.

·               Maintain, support, and enhance the data network switching infrastructure, such as responding to trouble tickets recommending and performing on Avaya platforms and IOS upgrades.

·               Project work, both as part of a team or a team lead, working with other technical sections in support of projects and initiatives.

·               Work with technical staff and customers to identify requirements and develop network-based solutions.

·               Provide knowledge transfer to technical staff.

·               Created clear and concise technical documentations, which include network layout diagrams for the Air National Guard.

·               Provided support on acquisition of HW and SW and subcontractor services as needed

·               Assist in planning technical phases of projects and estimating time to complete technical tasks.

·               Plan, organize, and execute logistics support activities such as maintenance planning, repair analysis, and test equipment recommendations.

·               Responsible for the transportation, inventory, and shipment of equipment to the ANG Bases.

 

 

CCSI Rockville, MD

IT LogisticianJuly 2010 – 2012

 

·   Collaborated with and supported Logistics Manager in overseeing up to 10 million in equipment and supplies shipped to DHS sites to support a wide range of projects.

·   Served a liaison with transportation and DHS departments

·   Conducted inventories by using up to date technology

·   Developed tracking system to better account for inbound and outbound inventory

·   Maintain inventory count of all equipment

·   Coordinate returns for damaged equipment

·   Develops measures to prevent unauthorized modification and to regulate access to computer data files

·   Maintained accurate records and communicated operational needs to senior management

 

K-Force Technologies Reston, VA

System EngineerJuly 2009 – July 2010

 

·   Responsible for ensuring the documents, shipping, purchasing and accounting of IT Equipment for DHS.

·   Responsible for delivering and securing the IT equipment to various DHS sites.

·   Designs, implements, and documents new information security architectures, technical control standards and risk analysis methodologies

·   Plans, coordinates and implements security measures for information systems of the organization

·   Develops as well as delivers the information security programs for the organization

·   Conducted the daily inventory report for all of the IT equipment in stock, outgoing and incoming.

·   Responsibilities included installing software/hardware, upgrading software/hardware, maintenance and repairing desktop and notebook computers as well as printers

·   Serve as a Subject Matter Expert and mentor to clients, providing knowledge and assistance in the area of IT Security

·   Has a good understanding of network security and VPN technology

·   Conduct security assessments and penetration tests

·   Troubleshoot and coordinate the resolution of connectivity related
issues

·   Design and installation of wide area network systems employing technologies including Frame-relay and ATM on various media such as microwave radio links, leased lines, ISDN, and analogue lines

·   Maintain network security using CISCO ASA, VPN-1 UTM, router access list and various other network security technologies

 

Array Technologies Greenbelt, MD

System Administrator    September 2008 – July 2009

 

·   Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommend resolutions to complex matters of significance and coordinate the implementation of the approved course of action

·   Installed and configured servers using RAID 1 and 5 in addition to facilitating back up and restoration of data in a Windows Environment.

·   Assisted in designing, implementing, and documenting new information security architectures, technical control standards and risk analysis methodologies for the organization

·   Assisted the senior engineer on security architecture and security review

·   Configured and Installed  Cisco Routers & Switches, 2500, 2600 3640, 3810, 4500 series and

Catalyst 1900, 5000, 5500, 6500 series LAN Switch, and Cisco secure VPN

·   Developed and implemented network security strategies, including levels of access and user groups.

·   Prepared and executed Secure Digital Video Conferences internally and with outside agencies.

·   Experience with providing LAN support for conferences.

·   Performed software package roll outs using SMS for the OES and DRL Bureau’s.

·   Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with the appropriate operating procedures for the supporting Bureau’s.

·   Planned, coordinated and implemented various network security measures in accordance with DOS regulations.

·   Experience with VM ware and Net Appliance.

 

Harris Corporation Herndon, VA

Special Project Coordinator /March 2005 – August 2006

Systems Administrator/ Team Lead

 

·   Responsible for coordinating, managing, implementing the overall web development, quality control, and maintenance related activities for the department's website. Responsible for managing the websites by posting content, granting users access rights, creating new web pages and organizing TGS content into categories. Assist content managers and owners on updating their websites, and provide technical support as needed to resolve web related issues.

·   Responsible for work productivity in the office and managed five staff members on daily operations.

·   Lead, train, and manage a team responsible for troubleshooting, repairing, or elevating all network and computer problems in a MS Windows XP/Vista environment.

·   Served as Tier II and Tier III support in the IT Support Center for the user community of OES/DRL.

·   Duties include installing, configuring, maintaining, and repairing Local Area Network (LAN) components to include software, topologies, connectivity devices, internal components (hard drives, modems, memory), printers (local and network), scanners, mobile computing and computer systems.

·   UNIX EXPERIENCE (Junior Level not on resume confirmed in conversation: as part of military service exercise was responsible for UNIX based war gaming simulation.

·   Responsible for building and maintaining Symantec Ghost server for client workstation and laptop hard drive imaging, to ensure all machinery was updated with the latest virus definitions. Able to retrieve updated drive images and create Ghost image disks to configure new equipment with the approved operating system baseline. Capable of using the Symantec Ghost server to repair damaged client terminals via network imaging and experienced in using a Hard Disk Image duplicator to quickly reproduce the drive image to multiple drives simultaneously. 

·   Serve as a major participant in migrating the offices, such as new servers, PC's and printers, as well as software configuration changes, and operating system upgrades, new domain migrations, addition of software, and policy and security configuration changes.

·   Client Operating System upgrades include Windows NT 4.0 to Windows 2000, and Windows 2000 to Windows XP migrations. Experience in creating log on scripts, knowledge of Group Policy and patch management, have perform numerous software package roll outs using SMS for users.

·   Perform Server upgrades that include Windows NT Server to Windows Server 2000 and 2000 Advance Server, Microsoft Exchange Server 5.5 to Exchange server 2000 and Exchange 2000 Server to Exchange 2003, as well as Windows Server 2000 to Windows Server 2003 and Windows Active Directory.

·   Worked with the Infrastructure team to collapse multiple domains in to one and joining the Department's global Active Directory forest. Install workstation and server operating systems, applications, and server software service packs, hot fixes, and special software patches.

·   Prepared and executed Secure Digital Video Conferences internally and with outside agencies.

·   Responsible for coordinating dates and times of conference with all parties involved, and ensuring compatibility of their systems with Polycom View station equipment and 384K ISDN lines.

 

Multimax, Inc. herndon, VA

Information Specialist III September 2003 – September 2006

 

·   Perform Tier I and Tier II support for the IT Support Center for the user community of OES/DRL. Duties include installation, configuration, maintenance and repair for Local Area Network (LAN) components to include software, topologies, connectivity devices, internal components (hard drives, modems, memory), printers (local and network), scanners, and computer systems.

·   Provides CableXpress administration using Lotus Notes software to the user community on their classified network. Responsible for administration of the Department of State (DoS) primary messaging system, CableXpress and its functions related to administration.

·   Provided support of office migrations by performing hardware upgrades, such as new servers, PCs and printers, software configuration changes, operating system upgrades, domain migrations and implement policy and security configuration changes.

·   Responsible for building and maintenance of Symantec Ghost server for client workstations and laptop hard drives. Ensures all client hardware is updated with the latest virus definitions.

·   Prepare and execute Secure Digital Video conferences internally and with outside government agencies. Coordinates dates and times of conference with all parties and ensures compatibility of systems with Polycom View station equipment and 384K ISDN lines.

·   Responsible for coordination, management, and implementation of the overall web development, quality control, and maintenance related activities for the OES and DRL Intranet website. Assist content managers and owners providing technical support and update assistance for their own websites.

 

Async-Nu MicrosystemsFredericksburg, VA

Systems Analyst/Team LeadMay 2002 – September 2003

 

·   Provided customer support to computer users via telephone and email.

·   Configured, maintained, and monitored all servers and maintained user workstations.

·   Performed maintenance of personal computers and peripheral equipment, identified problems and provided appropriate solutions.

·   Migrated users from Windows NT to Windows 2000.

·   Installed Windows NT workstation operating system and configured TCP/IP network, including DHCP, WINS and DNS settings.

·   Created and maintained Visual Basic based electronic forms for bureau-wide use. Forms were created with Visual Basic, .NET Editor, MS Office Form Design, and distributed via MS Outlook.

·   Responsible for troubleshooting production issues related to the image processing software and developing related modules in the GEM Tools software.

·   Provide development and enhancement of various aspects of the GEMS personnel application.

·   Performs analytical and evaluative work associated with the various modules of the GEMS application for the OES and DRL Bureau

 

Federal Management Systems Washington, DC

Administrative Technician /Hardware SpecialistApril 2001 – May 2002

 

·   Provided Tier I phone support and Tier II level support for 300 plus users for the office of OES/DRL.

·   Performed maintenance of personal computers and peripheral equipment, identified problems and provided appropriate solutions.

·   Troubleshot and resolved network problems using SMS services.

 

U.S. Navy Norfolk, VA

mechanical EngineerFebruary 1991 – February 1995

 

·   Operated and repaired diesel engines, air conditioning units, air compressors, distillates units, and auxiliary equipment for the U.S. Navy.

·   Performed scheduled maintenance on all in-service machinery.

·   Naval Reserve Duty, Boiling Air Force Base, Detachment, Washington, DC

·   Supported Naval Reserve computer helpdesk for Naval Reserve Unit located in Lisbon, Portugal

·   Maintained computer and war-ready systems for 70 senior officers and support staff personnel.

 

 

Education

 

University of the District of ColumbiaWashington, DC

2 Years of College Study (No degree)

 

Northern Virginia Community CollegeAlexandria, VA

ICTS Systems Engineering Program

 

Certifications

 

·   Microsoft Office 2003 | A+ & Network+ Certified | Portal-X (DOS webpage management)

·   MCP-(Win2K Professional & Server)

·   CCNA 200-120 Certification (2015)

·   Security + Certification   (2014)

·   CableXpress (DOS proprietary software for telegrams)

·   ACSS Certification (2014)

·   CCNP Certification (Studying)

·   Cloud Certification (Studying)

·   VMWare Certification (Studying)

 

Awards

 

·   Three (3) Department of State Meritorious Group Awards

·   Thirteen (13) Letters of Appreciation from Wackenhut Corp., the Department of State and CCSI

·   Two (2) Letters of Recognition for Customer Service from Multimax Inc.